Effective Date: 25.07.2025
At Golden Age IT, we value your satisfaction and aim to provide quality electronic equipment for your computing needs. We understand that sometimes a product may not meet expectations, and we have created this returns policy in compliance with the Australian Consumer Law (ACL).
1. Change of Mind Returns
As we operate on a dropshipping model, we do not offer returns or refunds for change of mind. Please choose your items carefully before purchasing.
2. Faulty or Damaged Items
Under the ACL, you are entitled to a replacement, repair, or refund if your purchased item:
- Is faulty or defective
- Is significantly different from the description or sample shown
- Does not do what it is supposed to do
If your item is faulty or damaged upon arrival, please contact us within 7 days of delivery at [Your Support info@goldenageit.com.au, providing:
- Your order number
- Description of the issue
- Clear photos or videos of the fault
We will assess your claim promptly and advise on the next steps.
3. Return Process
If your return is approved, we will provide return instructions, including the return address of our supplier or a designated return location within Australia if applicable.
- Items must be returned in original packaging with all accessories included.
- Items must be securely packaged to prevent damage during transit.
- Tracking must be provided upon dispatch of the return.
4. Costs of Return
If the item is confirmed as faulty, defective, or not as described, we will cover the reasonable cost of return shipping or provide a prepaid label where possible.
For returns not covered under the ACL, the customer is responsible for return shipping costs.
5. Refunds and Replacements
- Once your return is received and inspected, we will notify you of approval or rejection.
- If approved, your refund will be processed to your original payment method within 7–10 business days.
- Replacements will be shipped as soon as stock availability and processing are complete.
6. Warranty Claims
Some products may come with a manufacturer’s warranty. Please check the product description or documentation for warranty terms. We will assist you in lodging warranty claims with the supplier where applicable.
7. Contact Us
For any questions regarding returns, please contact:
📧 info@goldenageit.com.au
📞 0409 476 017
We appreciate your understanding and are committed to providing you with a fair, transparent returns process while ensuring your rights under the Australian Consumer Law are protected.