Effective Date: 25.07.2025
Thank you for shopping with Golden Age IT. We are an Australian business providing electronic equipment for computers through a dropshipping model, with products shipped directly from our suppliers in China to your doorstep in Australia.
1. Order Processing
- All orders are processed within 1–4 business days after payment is confirmed.
- Orders placed on weekends or public holidays will be processed on the next business day.
2. Shipping Times
As we ship directly from our suppliers in China, please allow:
- Standard Shipping: 10–25 business days
- Expedited Shipping (if available): 7–14 business days
Delays may occur due to customs processing, carrier delays, or peak periods (e.g., holidays). We will keep you informed if significant delays occur.
3. Shipping Costs
Shipping is $12.00 for standard shipping unless otherwise specified on the product page. Expedited shipping options may be available at checkout for an additional fee.
4. Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email with your tracking number and a link to track your shipment. Tracking may take 3–7 business days to become active.
If you have not received your tracking information within 7 business days of ordering, please contact us at info@goldenageit.com.au.
5. Customs, Duties, and Taxes
All prices listed on our store are inclusive of GST where applicable.
However, on rare occasions, customs or import duties may apply upon arrival in Australia. These charges are the responsibility of the customer. We recommend checking with your local customs office for further information.
6. Lost or Delayed Packages
While we take care to ensure your package arrives safely, we are not responsible for delays caused by carriers or customs clearance.
If your package is significantly delayed or appears lost, please contact us at info@goldenageit.com.au, and we will investigate with our suppliers and shipping partners to resolve the issue promptly.
7. Incorrect Address
Please ensure your shipping address is correct when placing your order. We cannot guarantee changes after your order is processed. Orders returned due to incorrect address may incur additional shipping fees for resending.
8. Partial Shipments
In some cases, your order may be shipped in multiple packages to ensure faster delivery, depending on supplier locations and product availability. You will receive separate tracking numbers if this occurs.
9. Contact Us
For shipping inquiries, please contact:
📧 info@goldenageit.com.au
📞 0409 476 017
We appreciate your understanding of international shipping processes and are committed to providing a transparent, customer-first experience.